Dr. DeGroote and his staff are highly experienced in managing and treating work-related injuries. They understand the complexities of such cases and are dedicated to helping you recover from your injury. We will provide timely medical reports to make sure that your benefits are not delayed. We will work with your adjuster, case manager and in some cases, your attorney, to make sure that you get the care you need in a timely fashion. Dr.DeGroote knows that early diagnosis and treatment of orthopedic injuries is important to reduce time away from work. He and his staff work together to provide excellent orthopedic care to the injured worker, while keeping the employer, case manager and adjuster updated on the patient’s status. If you are being seen for a work related injury or have been in an auto-mobile accident, we will need the name, address and phone number of the worker;s compensation or liability insurance carrier, as well as the claim number and name of the adjuster. Many workers do not understand their rights when they have a work related injury. If you have a work injury in Iowa, South Dakota or Nebraska, you are entitled to having your medical bills paid in full by your employer’s insurance company. To make and appointment with Dr. DeGroote in Sioux City, please call : Tri-State Specialists To make and appointment with Dr. DeGroote in Norfolk, Nebraska, please call : Russell DeGroote MD PC
We will submit billing claims to your insurance company. Your insurance company will then send payment and an itemization of any patient co-pays, co-insurance or deductibles. We then send you an invoice for these items, for which we expect prompt payment. We recognize that some health expenses are unexpected. If you cannot pay the full amount at once, please be sure to call our billing specialist to set up a payment plan. We also recognize that health insurance can be confusing and our billing staff can help you. Also note that your co-payments are due at the time of service, this is mandated by your insurance company. The unfortunate reality of the changes to health care insurance has now made it impossible to continue to provide excellent care with a “bill you later” system. We will in most cases, require you to pay your deductible before surgery can be arranged. We don’t like this as much as you do, so please call your insurance company and voice your concerns. Change can only take place if you make the first call.
We request that all prescription renewal inquiries be made during regular office hours. Please call your pharmacy to have them send a refill request. We suggest that you contact us two days prior to running out of medication, to allow time for a prescription to be send to your pharmacy. Under NO circumstances will the on call physician prescribe or refill a medication, so make sure that your prescription does not run out Friday afternoon or over the weekend.